Terms, policies, and notices — easy to navigate.

1. Services

2. Payments

1. Payment is requested within 7 days. An invoice is sent on the day of completion.
2. Payment can be made in cash or by bank transfer.
3. We do not share customer details with third parties unless requested by the customer for additional services.
4. Late payments incur additional charges: if not paid within 7 days of the invoice date, an additional 20% is added after 8 days, then a further 20% of the current total every 7 days thereafter.

3. Complaints & Claims

1. Poor service, breakage/damage, or theft must be reported within 24 hours of the service date.
2. If an inventory check is scheduled, it must commence within 24 hours and photographic evidence must be provided.
3. We do not accept complaints based on inventory reports filed more than 24 hours after the session.
4. Complaints are accepted verbally (phone) or in writing (letter/email) within 24 hours.
5. Fragile and highly breakable items must be secured or removed.
6. Key replacement/locksmith fees are paid only if keys are lost by our operatives.
7. Customer information is kept confidential.
8. In case of damage, we will repair at our cost. If repair is not possible or exceeds the insurance excess, an insurance claim may be initiated.

4. Insurance

1. We have Public and Employer’s Liability insurance covering accidental damage reported within 24 hours.
2. There is a £150 excess to be paid by the customer.
3. We reserve the right to refuse to share confidential company documents.

5. Customer Satisfaction

1. The customer understands they are not entitled to refunds.
2. If not satisfied, we will re-clean areas/items to the customer’s satisfaction. The customer must allow the cleaner to return.
3. The customer must be present during the recovery clean. We reserve the right not to return a cleaner more than once.

6. Liability

We are not liable for:

• Tasks not stated on our task list.
• Jobs not completed due to no hot water or power.
• Third parties entering or being present at the premises during cleaning.
• Wear or discolouring becoming more visible once dirt is removed.
• Old/permanent stains that cannot be removed.
• Existing damage or spillage that cannot be cleaned/removed completely.
• Items requiring special detergents/methods — we may refuse provision of detergents.

7. Cancellation — Regular Domestic Cleaning

1. Customer may cancel or adjust appointment times with at least 24 hours notice.
2. Full price applies if cancelled/changed less than 24 hours before appointment.
3. Full price applies for lock-outs: no access, no one home, key issues.
4. If two weeks notice is not given to cancel ongoing appointments, customer agrees to pay for previously booked appointments for the two-week notice period.

End of Tenancy / After Party / Deep Cleaning

1. We reserve the right to amend the initial quotation if requirements change.
2. If key collection is required, we need at least 48 hours notice to collect within agent/solicitor opening times.
3. No minimum or maximum time is guaranteed — only a rough estimate is provided.
4. All cleaning products are supplied by Clean Home Cleaning Solutions.
5. End-of-tenancy may take up to double the time of a general clean. After builders/party/badly neglected homes may take up to three times longer. Occupied homes may take up to twice as long due to moving furniture/possessions.

One-off / Spring Cleaning

1. We reserve the right to amend the initial quotation if requirements change.
2. We provide all cleaning equipment/products.
3. If key collection is required, at least 48 hours notice is required.
4. No minimum or maximum time is guaranteed — only a rough estimate is provided.
5. Duration may vary; flexibility is required.

Cancellation — One-off Cleaning

1. 48 hours notice is required to cancel or reschedule.
2. 50% of the quote is charged if cancelled/changed less than 48 hours before appointment.
3. 50% cancellation fee applies for lock-outs or if no water/power is available (unless previously notified), or if there are issues with keys.
4. A 50% deposit may be taken for bookings and may be used to cover cancellation fees as above. Deposits are not refundable under these circumstances.

Payments

1. Payment is due at the end of the job completion before vacating the property.
2. Payment can be made in cash or by bank transfer.
3. We do not share customer details with third parties unless requested by the customer for additional services.

Complaints & Claims

1. Poor service, breakage/damage, or theft must be reported within 24 hours of the service date.
2. If an inventory check is scheduled, it must commence within 24 hours and photographic evidence must be provided.
3. We do not accept complaints based on inventory reports filed more than 24 hours after the session.
4. Complaints are accepted verbally (phone) or in writing (letter/email) within 24 hours.
5. Fragile and highly breakable items must be secured or removed.
6. Key replacement/locksmith fees are paid only if keys are lost by our operatives.
7. Customer information is kept confidential.
8. In case of damage, we will repair at our cost. If repair is not possible or is below/within the excess, we may initiate an insurance claim. (See Insurance)

Insurance

1. We have Public and Employer’s Liability insurance covering accidental damage reported within 24 hours.
2. There is a £150 excess to pay on any insurance claim.
3. We reserve the right to refuse to share confidential company documents.

Customer Satisfaction

1. The customer understands they are not entitled to refunds.
2. If not satisfied, we will re-clean areas/items to customer satisfaction. Customer must allow the cleaner to return.
3. Customer must be present during the recovery clean. We reserve the right not to return a cleaner more than once.

Liability

We are not liable for:

• Tasks not stated on our task list.
• Jobs not completed due to no hot water or power.
• Third parties entering or being present at the premises during cleaning.
• Wear/discolouring becoming more visible once dirt is removed.
• Old/permanent stains that cannot be removed.
• Existing damage or spillage that cannot be cleaned/removed completely.
• Items requiring special detergents/methods — we may refuse provision of detergents.

1. Company Information

Registered Business Name: Clean Home Cleaning Solutions Ltd
Registered Company Number: 16058448

2. Use of Website

You agree to use this website only for lawful reasons. You must not misuse it by introducing viruses, trojans, or any other harmful material that could damage or interfere with website operation.

3. Limitation of Liability

Information and services are provided “as is” without warranty (express or implied), including implied warranties of merchantability and fitness for a particular purpose. We make no warranties as to accuracy/completeness and accept no liability for loss or damage arising from use of this site.

4. Intellectual Property

All content on this website (text, images, logos, graphics) is the property of Clean Home Cleaning Solutions Ltd and is protected by copyright law. You may not copy, reproduce, or distribute content without prior written consent.

5. Privacy & Data Protection

We respect your privacy and are committed to protecting your personal information.

6. Changes to Website and Terms

We may change site content, layout, and services at any time. We may also update these terms; any changes will be posted here. You should review this page regularly.

7. Governing Law

This notice and disputes arising from website use are governed by the laws of England and Wales.

8. Contact Information

Email: ally@clean-home.co.uk
Phone: 07709 020273